American Eagle Reviews
(Rated by 1329 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
15
%OFFGREAT OFFER
25
%OFFOverall Rating
5.0
Base on 11 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.8
- Return Policy4.7
- Good Value4.3
- Price & Quality4.0
- Customer Service4.5
Recent Customer Reviews (11)
Margarita Hughes
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Ira Sousa
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André Cardoso
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Éléonore Lemelin
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Nathan Richardson
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Leroy Kennedy
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Georgina Patel
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Dzhamalay Aslakhanov
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Maximilian Lang
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Muhammad Saunders
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Payment Methods
Accepted Payment Options:
Prices for items on Ae.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For American Eagle credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
American Eagle Pros & Cons
Pros
1
Diversity of Products: American Eagle Outfitters offers a wide range of women and men clothing, accessories, personal care products, and footwear.
2
Quality of Clothes: Many customers praise the quality of the clothing, describing it as good and wonderful.
3
In-Store Experience: Some locations have reported positive in-store experiences, with helpful and knowledgeable staff.
CONS
1
Customer Service Issues: Many customers have reported poor communication, messed-up orders, and slow delivery.
2
Online Shopping Issues: There are complaints about the online shopping experience, including difficulties with payment, order delays, and poor navigation.
3
Shipping Costs: Some customers have been charged unexpectedly for shipping, which has led to dissatisfaction.
4
Returns and Refunds: The returns process has been described as cumbersome, with some customers facing issues with returns and refunds.
5
Employee Attitude: There have been reports of unprofessional and rude behavior from some employees, which can negatively impact the shopping experience.
American Eagle Features and Benefits
Features
Diversity of Products
American Eagle Outfitters offers a wide range of women and men clothing, accessories, personal care products, and footwear.
Quality of Clothes
Many customers praise the quality of the clothing, describing it as good and wonderful.
In-Store Experience
Some locations have reported positive in-store experiences, with helpful and knowledgeable staff.
Free Standard Shipping
Orders of $75 or more qualify for free standard shipping to the US.
ShopRunner
Free Two-Day Shipping available for orders of $75 or more for ShopRunner members.
Price Adjustment Policy
Full-price items can be adjusted within 14 days of purchase with original proof of purchase.
Interest-free Payment Plans
Available on orders of at least $2500 for 3 and 6 interest-free monthly payments, and $4000 for 9 interest-free monthly payments.
Real Rewards Program
For every $1 spent, 10 points are earned (jeans earn double points!). Upon earning 1,250 points, a $5 reward towards a purchase is received. Real Rewards members also get free shipping on any purchase of $75 or more, a special 15% off birthday coupon, and access to members-only sales and events. Discounts vary based on Real Rewards level.
Wide Product Range
ae.com offers a vast array of products and brands, allowing consumers to stay updated with the latest international trends.
Convenience
Shopping can be done from the comfort of home or on the go, saving time and effort.
Price Comparison
The platform makes it easier to compare prices and features of products.
Reviews and Ratings
Customers can benefit from reading reviews and ratings from other buyers.
Order Tracking
Users can track the order and delivery status.
Gift Sending
The platform facilitates sending gifts on occasions like birthdays, with options for direct shipping to recipients.
Safe Transactions
Using secure payment methods can mitigate the risk of identity theft and credit card scams.
Flexible Return Policy
If not completely happy with a purchase, return for a full refund with proof of purchase (refunded in original payment method), or exchange/store credit without proof. In-store returns accepted at any AE or Aerie store in the U.S. Mail returns via provided label; no exchanges by mail but new orders can be placed separately.
Free Returns
Qualifying orders allow returns using provided shipping label at no additional cost.